Frequently Asked Questions
How do I schedule an acupuncture treatment or herbal consult?
It's easy: you can schedule online.
Not on friendly terms with the Internet? Don't worry - you can call to make an appointment too. If you decide to call to make an appointment, take a look at the clinic hours and leave a message with your preferred time; we’ll get back to you as soon as we’re back in the clinic to confirm/find a time that works.
We also accept walk-ins during clinic hours if there are chairs available.
Herbal consults are included in every treatment; if you're interested in herbs, just ask! The only extra cost are the herbs themselves.
Why (and how) do treatments only cost $25?
The short answer? We treat multiple patients in a group setting, similar to how it's done in China. That helps us keep costs affordable and also saves you from having to pay exorbitant cash rates for acupuncture and herbal consultations.
The shorter answer? We believe in healthcare for everyone, regardless of income level.
Do you bill insurance?
No - but there's a good reason for it.
Part of the community acupuncture model is to free up the time we'd waste haggling with insurance companies and spend it instead on patient care. We charge $25 per session, no questions asked, no proof of income required. Our fee is similar to (and at times, even less than) the average co-pay for acupuncture, and no one has to navigate the complicated world of insurance.
After your treatment, you will be provided with a basic electronic receipt that gives the name and license of the practitioner, the name and address of the clinic, and the amount you paid. Many patients submit this information to their insurance companies, and some get reimbursed depending on requirements.
Please note that we are a paperless clinic and do not have a printer. The receipt will be emailed to you, and if you're submitting, you will need to print receipts on your own (or submit electronically).
We do not provide ICD-10 codes or CPT codes.
How does acupuncture work?
The honorable Andy Wegman et al., of Manchester Acupuncture Studio in New Hampshire (one of the busiest community acupuncture clinics on the East Coast), explains all in the free online book, "Why Did You Put That Needle There?"
How long is an acupuncture treatment?
It's really up to you. Our treatments are customized to your needs, but an average visit lasts around 45 minutes (some stay for less, some stay for longer). If you're a new patient at L/A Community Acupuncture, give yourself an extra 10 minutes.
What should I wear for a treatment?
Please wear loose pants that can be rolled up to your knees, and a loose shirt that can be rolled up to your elbows. There is no need to change into a gown. Don't freak if you accidentally show up wearing skinny jeans - we can work with it!
What are the qualifications of the practitioner?
Lewiston-native and Bowdoin-alum Lauren Breau is our acupuncturist and herbalist. Lauren received a four-year Master's degree in Acupuncture and Oriental Medicine (MAcOM) from the Oregon College of Oriental Medicine. She is licensed through the state of Maine, as well as nationally certified through the NCCAOM.
Lauren has given over 20,000 acupuncture treatments in the past ten years of practice. Before founding L/A Community Acupuncture, she was an employee of Wildwood Community Acupuncture in Portland, Maine. (If you're closer to Portland than Lewiston/Auburn, she encourages you to look them up!)
Do you consider your clinic a safe space?
We do our best.
L/A Community Acupuncture is dedicated to nurturing the health of our patients and our community. We strive to make our clinic a place of respite. We do not tolerate hate speech, bullying, or discrimination. We welcome people of all races, genders, colors, income levels, national origins, ages, religions, sizes, and sexual orientations. Your care will never be based on any of these factors.
What do you do about inclement weather?
If the weather is being difficult, check our home page (lacommunityacu.com). There will be a giant red banner across the top of the page letting you know if we’ve decided to close. We’ll also be in touch with those who have scheduled via text or email. We also update our FB page with inclement weather closures.
If you need to cancel your appointment due to weather, you can text the clinic (207-200-5441) or email us at email@example.com
Is your clinic wheelchair accessible?
Yes. There is an elevator that will bring you right to the door of our office on the 4th floor. There is one small step up from the sidewalk at the entrance to the building, but we have access to a folding wheelchair ramp which is kept in the front lobby. Please call in advance if you'd like some extra help, and we'd be happy to meet you out front.
Do you take cash, credit/debit, and check?
Yes. Yes. And yes. We also accept HSA cards for payment (health savings account).
What's your parking situation like?
One-hour on-street parking is often available nearby, and there's a parking garage on Canal Street in the rear of the Professional Building that offers $1/hour parking.
If I’d like to get in touch with the clinic, can I text your number?
Please! Text is a preferred means of communication here! (You can text the clinic number, which is 207-200-5441). You can also email us at firstname.lastname@example.org. Please make note that we don’t answer the phone during non-clinic hours.